Privacy Policy

It is in our interest to protect your privacy and to only share with you the information you really care about. Please read the below policy to understand our commitments to you and the ways in which we may interact with you if you wish to be contacted.

1. The purpose of this Privacy Policy

This Policy provides you with information about our privacy practices so that you can understand how your personal information is managed when you use our services and how you can provide us with your express and informed consent to the processing of your personal data in the relevant sections of this site.

The personal data provided by you during registration – or otherwise acquired – for the services offered through the website (the “Site” or “UrbanBiligual” or “UB”) (e.g., to access the touristic information contained on the Site, to receive our local tips on things to do in different cities, or to receive our newsletter service, jointly referred to hereinafter as the “Services”) will be processed in compliance with the Italian Personal Data Protection Code, Legislative Decree no. 196 dated 30 June 2003 (“Italian Data Protection Code”).

The present information is provided pursuant to Article 13 of the Italian Data Protection Code and it is based on the guidelines contained in Recommendation no. 2/2001, which was adopted on 17 May 2001 by the European data protection authorities within the Working Party set up under Article 29 of European Directive 95/46/EC. The Recommendation lays down minimum requirements for the collection of personal data online – especially with regard to arrangements, timing and contents of the information to be provided by data controllers to users visiting web pages for whatever purpose. The complete text of the Italian Data Protection Code and of the Recommendation no. 2/2001 can be downloaded from the website of the “Garante per la protezione dei dati personali” (“Italian Data Protection Authority”)

This Privacy Policy only applies to your personal data collected through the Site and does not apply to any other websites you may visit via external links.

Visiting the Site and using the Services may result in the processing of personally identified or identifiable data. Processing of personal data means any operation, or set of operations, carried out with or without the help of electronic or automated means, concerning the collection, recording, organisation, keeping, interrogation, elaboration, modification, selection, retrieval, comparison, utilisation, interconnection, blocking, communication, dissemination, erasure, and destruction of data, whether the latter are contained in a database or not. The personal data subject to processing can consist – partly in consequence of how you decide to use the Services – of text information, photographic or video images, audio tracks, and any other information that can be used to identify the data subject, according to the type of Services requested.

2. Data Controller and Data Processor(s)

The data controller is Thaleia Arzoglou, with registered office in via del Palmerino 8, Firenze (Italy).

The Site is hosted by LLC (“Hosting Provider”), based at 14455 North Hayden Rd., Suite 219, Scottsdale, AZ, 85260, U.S.A., and duly appointed as data processor pursuant to Article 29 of Italian Data Protection Code. Moreover, the updated list of data processors (if designated) can be obtained by sending an email at the following address:

3. Purposes and Modalities of the Processing

Your personal data may be processed in order to allow you to navigate the Site.

Moreover, the purposes of the processing that we intend to carry out, and subject to your prior consent when necessary, are:

a. to permit provision of the Services requested by you;

b. to send you greetings (such as birthday greetings, Christmas greetings and similar);

c. to send you commercial information on UrbanBilingual services;

d. to profile and analyse your data, collected through the Site for commercial and marketing purposes in order to provide you with customised information of the cities you want to visit, or provide you more meaningful suggestions on where to travel, what to see and to experience;

e. in case you purchase one of our services and/or products, we would like to send you, by email, promotional information about products and services similar to the ones you purchased. In this respect, if you wish to opt-out from receiving such promotional information, please send the relevant email to

Your personal data will be processed by paper-based means, electronic means and automated tools.

4. Obligatory or Voluntary Nature of Providing Requested Data and Relevant Consent, and Related Consequences

You may or may not provide your personal data and may provide it at your choice.

However, if you do not provide the personal data necessary (as indicated in the relevant registration form by an “*”), we will not be able to provide you with the requested Services. If you have a Facebook profile, you can also login by clicking on the “Facebook Connect” button. In this case, UB will automatically collect from the Facebook your name and e-mail address.

Save the above, your consent to process your personal data for the purposes indicated in Section 3.b, 3.c and 3.d is also optional. If you decide not to give consent to data processing for such purposes, such refusal will have no consequences but you may not be able to fully enjoy all the features of the Site and the Services.

5. Place where Data is processed

The processing operations related to the Site and Services are carried out at the aforementioned office of the data controller and at the Hosting Provider location specified above.

6. Communication and dissemination of common personal data.

Your personal data may be communicated to: 1. persons, companies, or professional firms that provide accounting, legal, tax, financial support, consulting services, credit collection and perform technical maintenance for UrbanBilingual with regard to provision of the Services, duly appointed as data processors; in this regard, we inform you that your personal data will be transferred to the Hosting Provider servers. The Hosting Provider adheres to the U.S-EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries: To learn more about Safe Harbor, please visit; 2. parties, entities, or authorities to which your personal data must be communicated pursuant to statutory obligations or orders by competent authorities.

Your personal data necessary to activate the Services will not be disseminated. Nevertheless, if you decide to send us photos or videos you would like us to publish on the Site or on UrbanBilingual social network’s pages, you agree to the dissemination of your personal data. Moreover, you can send UrbanBilingual suggestions about events in the “Suggest an event” section, by means of a button that makes you choose between Twitter, Facebook or Google + in order to post the suggested event in one of UB’s social networks. In case you provide UrbanBilingual with third parties’ personal data, you should collect and process them lawfully.


7. Navigation Data.

The information systems and software procedures used to operate the Site acquire certain personal data in the course of normal operations. The transmission of those data is an implicit part of use of the Internet communication protocols. This information is not collected for the purposes of identifying data subjects, but by their very nature, may permit the identification of users through processing and association with the data held by third parties. This class of data includes IP addresses or domain names of the computers used by the persons who log onto the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the answer given by the server (successful, error, etc.), and other parameters regarding the operating system and the user’s IT environment. These data are used only in order to obtain anonymous statistical information on use of the site and to monitor its proper functioning. They are erased immediately after being processed. The data may be used to ascertain liability in case computer crimes are committed against the Site. Except for these circumstances, your web contact data are currently retained for no longer than seven days.

8. Cookies.

With regard to the use of cookies or systems for permanent tracking/monitoring of users, we inform you that access to the Site can involve transmission of text files by the servers to the user’s PC terminal in order to obtain information about your navigation on the site. Pursuant to Article 122 of the Italian Data Protection Code, we inform you that the transmission of temporary cookies is necessary for the operation of certain parts of the Services that require identification of the user’s path through different pages of the Site. The following information is recorded for any access to the site: type of browser (e.g. Internet Explorer, Netscape), operating system (e.g. Windows, Macintosh), the visitor’s host and URL, and the data on requested pages. These data may be used in aggregate and anonymous form for statistical analysis of Site use. The use of session cookies (which are not stored on a permanent basis on the user’s computer and disappear when the browser is closed) is strictly limited to transmission of session identifiers (consisting of random numbers generated by the server) necessary for safe and efficient exploration of the site.

Here is the list of different types of cookies we use:


Cookie Name Purpose More information: default expiration time
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google
To know these cookies’s default expiration time, click here.
____ X-Mapping-miokmfji Ensure that user sessions are persistent. Session
Onsite logged in information cookie wordpress_
This is used in order to see when you’re logged in, and who you are, for most interface use. Session
_[hash].Online authentication cookies for admin console.
wordpress_[hash] This cookie stores your authentication details. Its use is limited to the admin console area, /wp-admin/ A hash is the result of a specific mathematical formula applied to some input data (in this case your user name and password, respectively). It’s quite hard to reverse a hash (bordering on practical infeasibility with today’s computers). This means it is very difficult to take a hash and “unhash” it to find the original input data. 1 year
Online interface cookie to maintain cookie information for individual user id wp-settings-{time}
The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. Permanent
Onsite Unique session PHPSESSID To identify your unique session on the website Session
Onsite Page to Page recognisation SESS To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. Session

You can always deactivate the cookies by simply changing the options of the browser that you use. All modern browsers allow modifications of cookies settings. To know more about how you can deactivate the cookies, please refer to information provided in the following links:
Cookies settings Internet Explorer
Cookies settings Firefox
Cookies settings Chrome
Cookies settings Safari

9. Processing Arrangements

Personal data is processed in compliance the principles of finality, fairness, lawfulness, proportionality, and transparency.

Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorisation.

10. Art. 7 Data Subjects’ Rights

You, as data subject, are entitled at any time to obtain confirmation of the existence of personal data concerning you and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (pursuant to Article 7 of the Italian Data Protection Code).

Article 7 of the Italian Data Protection code also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

All requests should be sent to: